What you agree to when you use Basera

1 · What Basera is, and is not

Basera is a listing and verification platform for long-stay homes in Himachal Pradesh. We introduce guests to hosts, we check that hosts are who they say they are and that they may lawfully let the property, we provide messaging between the two, and we briefly hold guest payment as a safety measure around check-in.

Basera is not a letting agent or an insurer, and does not set the terms of your tenancy. Our role in a payment is limited to holding it for a short, defined window around check-in and releasing it to the host — we do not guarantee the condition of a property, adjudicate disputes beyond that window, or act as a party to the agreement you reach with each other.

2 · How hosts are verified

Because we hold none of the money, verification is the whole of the protection we offer. Every listing passes two independent checks before it becomes visible, and each one blocks a different kind of fraud.

Layer 1 — Legal ownership

The host uploads their Aadhaar (front and back) and a live selfie. Our team reviews them to confirm the host is who they say they are, and that the selfie matches the ID. An ID that is unreadable, belongs to someone else, or does not match the selfie is rejected.

Layer 2 — Camera-captured photos and walkthrough

Listing photos and the walkthrough video can only be taken with the camera inside the Basera app; files cannot be uploaded from a gallery. The walkthrough is a single continuous video of at least fifteen seconds showing the main room, the outlook from a door or balcony, and a live internet speed test. When each photo or video is taken, the app records the location reported by the host’s device and the time, and we require that location to fall inside Himachal Pradesh and within a short distance of the coordinates pinned on the listing. That location is reported by the host’s device and can be inaccurate or tampered with, so it is evidence that our team reviews alongside the footage, not proof that the host was present. A capture outside the region or too far from the pin is rejected.

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Passing these checks is not a guarantee about the condition, comfort or suitability of any home, and it is not a warranty of a host’s conduct. It establishes identity, lawful right to let, and that the property exists where it is claimed to be.

3 · What we collect and how long we keep it

Verification requires documents that are, by their nature, sensitive. We collect no more than the check needs, and we do not publish any of it.

Access is limited to the Basera staff performing verification and to any dispute raised about the listing. Guests never see these documents — they see only the outcome.

You may ask us to correct or delete your personal data, and to tell you what we hold, by writing to the address at the foot of this page. Deleting verification data ends the listing, because the listing depends on it.

4 · Payments between guests and hosts

Rent and any deposit are paid by the guest through Basera, on terms the two of you agree. We hold the payment from the time it is made until 24 hours after the guest checks in, then release it to the host, minus Basera's service fee on the booking (see Section 5) — the guest is never charged anything beyond the agreed rent and deposit.

If a guest reports a problem before the 24-hour window closes, the payment stays held while we review it, rather than releasing automatically. Outside that window, or once released, Basera cannot reverse a payment or recover it on either party's behalf — we strongly advise guests to check in only once the property matches its listing, since check-in starts the release window.

Deposits are a private arrangement between guest and host as to amount and return. Basera's role is limited to the hold-and-release mechanism described above; it does not adjudicate the condition of a property or arrange a deposit's return.

5 · Listing fees and commission

Listing a property on Basera is free and unlimited — there is no listing cap, and no charge to publish, edit or keep a listing live. This never affects verification, which is identical for every listing, and never affects the payment-hold mechanism described above, which applies to every booking.

Basera deducts a platform service fee of between 5% and 7% of the gross booking amount (typically 6%) from the host's payout before it is released — never from what the guest pays. This fee applies only to completed bookings; a listing that receives no bookings is charged nothing.

The exact commission rate applied to a booking is shown to the host before the booking is confirmed. Basera does not charge any membership or recurring fee — the commission on completed bookings is the only amount Basera charges a host.

6 · Host obligations

• Keep the listing accurate. The photographs, room count and amenities must describe the property as it is.
• Keep your identity details current for as long as the listing is live, and tell us if they change.
• Honour confirmed bookings, and the price you published.
• Disclose any recording device on the property. Cameras inside private spaces are prohibited outright.
• Comply with local law on letting, taxation and guest registration, including any police-verification requirement in your municipality.

7 · Guest obligations

• Give accurate information about yourself when booking.
• Observe the house rules published on the listing.
• Pay the host what you agreed, when you agreed it, and settle any damage you cause.
• Report a property that does not match its listing rather than paying and hoping — that report is what keeps the platform honest.

8 · Grounds for removal

We remove a listing or close an account where:

• any verification layer fails, or later proves false;
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• the host’s identity documents are found to be false or no longer valid;
• the property materially differs from its photographs or the walkthrough;
• a host solicits payment off-platform in advance of arrival, or outside the agreed terms;
• we receive credible reports of misrepresentation, harassment or unsafe premises.

We tell you why, and what would fix it, unless doing so would prejudice an investigation.

9 · Liability and disputes

Basera provides listing and verification services. We are not liable for the condition of any property, the conduct of any host or guest, any payment made between them, or any loss arising from a stay. Nothing in these terms limits liability that cannot be limited by law.

Disputes between a guest and a host are, in the first instance, between them. Where a dispute concerns whether a property matched its listing, we will review it against the walkthrough and photos on file, and act on the listing accordingly.

These terms are governed by the laws of India, and the courts at Dharamshala, Himachal Pradesh have exclusive jurisdiction.